FAQ
What do you sell?
We offer digital QuickBooks Desktop software, including Pro, Premier, Enterprise and Mac editions.
How do I choose the right edition?
Compare the release year, operating system, region and user option shown on the product page. Email us if you need help choosing.
Where can I find licence details?
Licence duration, renewal, installations and user access depend on the product and licence configuration. Contact us with the product name for details before ordering.
How many people can use the software?
Choose the user option that fits your needs. Licensed users, installations and concurrent access depend on the edition and licence configuration. Pro Plus supports up to three concurrent users per company file; contact us about larger selections.
How do payroll, updates and bank feeds work?
Connected services depend on the release, service availability and applicable subscriptions. Tell us which functions you need so we can help you check the product.
Which region is the software for?
Products marked USA version follow the regional conditions of that edition. Contact us to check eligibility if you plan to use the software elsewhere.
When will I receive my order?
Standard handling is 0–1 processing days after cleared payment. Processing runs Monday–Saturday, excluding applicable public holidays, with a 14:00 America/Los_Angeles cutoff. Payment reviews can extend this timeframe; we will provide an update if your order is delayed.
What payment methods can I use?
The available methods and final total are shown at checkout.
Can I request a refund or exchange?
Contact us about missing deliveries, activation issues or an incorrect product. You can also request a refund or exchange for an unused, unactivated licence within 30 calendar days of delivery, subject to the conditions in our policies. Statutory rights remain protected.
What if I entered the wrong email?
Email us promptly with your order number so we can verify your purchase and resend the delivery details.
Can I transfer my company files?
File conversion depends on the source version, target edition and platform. Back up your files first and contact us about your setup before upgrading.
How do I contact support?
Email contact@elitequickbooks.com. We aim to reply within 24–48 hours. Live chat is available when our team is online.
Contact details
EliteQuickbooks
Gentiaan 8
7443 GW Nijverdal
Netherlands
Email: contact@elitequickbooks.com
See our Billing Terms, Digital Delivery Policy, Refunds & Returns Policy, Exchange Policy, Terms & Conditions, Privacy Policy and Cookies Policy.