Last updated: 13 October 2026
Contact details
EliteQuickbooks
Contact address: Gentiaan 8
7443 GW Nijverdal
Netherlands
Email: contact@elitequickbooks.com
Digital purchases and returns
No physical return is required for email-delivered software. There is no return-postage or restocking fee. This policy supplements and does not restrict mandatory consumer rights.
Non-delivery, invalid licenses and misdescription
Contact us if your paid order is not delivered by the promised deadline, the activation information is invalid or incomplete, the wrong edition, platform, region, duration or user entitlement was supplied, or the product is materially different from its description.
We will investigate and provide the appropriate remedy, which may include correction, replacement, price reduction or refund depending on the circumstances and applicable law. If the promised entitlement cannot be supplied within a reasonable time without significant inconvenience, we will provide an appropriate refund. Downloading or attempting activation does not automatically disqualify you from remedies for a defective or misdescribed product.
Voluntary unused-license refunds
You may request a change-of-mind refund for an unused, unactivated entitlement within 30 calendar days from its delivery. This voluntary refund depends on verifying that the entitlement has not been redeemed or used and can lawfully be cancelled or returned. We will explain the basis of any refusal. A functioning activated entitlement may be excluded from this voluntary window; statutory rights remain unaffected.
Cancellation, duplicate charges and email errors
Ask promptly to cancel an unfulfilled order. We will assess whether fulfillment can be stopped and refund cancelled orders where applicable. Confirmed duplicate charges for the same intended purchase will be refunded. An incorrect email is not an automatic reason to refuse a remedy: we will verify your order and attempt secure redelivery.
Consumer withdrawal rights
Where a statutory cooling-off period applies, it is separate from the voluntary policy above. For applicable EU digital-content contracts, the usual withdrawal period is 14 days from contract conclusion. A digital-content exception requires the applicable legal conditions, including prior express consent to early supply, acknowledgement of losing the withdrawal right and required confirmation. Merely accepting general terms does not replace these requirements. Losing a change-of-mind withdrawal right does not remove remedies for faulty or misdescribed content.
Request procedure
Email contact@elitequickbooks.com with your order number, purchase email, issue and requested remedy. A redacted error screenshot can help. No special form is required for an ordinary refund complaint. Do not send passwords or full card details.
We aim to respond within 24–48 hours. If investigation takes longer, we will explain the next step. Approved refunds are initiated to the original payment method within 3–5 business days, or sooner where law requires. Provider/bank crediting time is separate. We will provide refund confirmation. Store credit will not replace a money refund without your agreement where a refund is owed.
License cancellation and dispute rights
We will explain any authorized cancellation process required for a refunded entitlement. Stop using it after lawful cancellation. You retain applicable payment-provider, regulatory and legal complaint rights.
See our Billing Terms, Digital Delivery Policy, Refunds & Returns Policy, Exchange Policy, Terms & Conditions, Privacy Policy and Cookies Policy.